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RSSCategory: Call Centres

Improving Quality of Interaction & Handling Customer Complaint – PASTI JALAN

| September 14, 2016 | 0 Comments

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 06 – 07 Oktober 2016 | Rp.4.925.000 – PASTI JALAN Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 08 – 09 Desember 2016 | Rp.4.925.000   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan.  Oleh karena itu untuk sadar akan […]

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EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan

| August 31, 2016 | 0 Comments

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel Ibis, Yogyakarta | 03 – 04 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 05 – 07 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 10 – 11 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 13 – […]

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PROFESIONAL CALL CENTER OFFICER – Pasti Jalan

| October 29, 2015 | 0 Comments

PROFFESIONAL CALL CENTER OFFICER Graha Mustika Ratu, Jakarta | 02 November 2015 | 09.00 – 17.00 WIB | RP. 1.600.000,- Petugas call center jelas merupakan ujung tombak perusahaan di jajaran depan (front liners) yang turut menentukan kesuksesan usaha. Walaupun produk atau jasa sebuah perusahaan sudah unggul, perusahaan masih perlu memperhatikan mutu pelayanan antara lain melalui telepon […]

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Excellent Call Center Officer – PASTI JALAN

| April 14, 2015 | 0 Comments

Excellent Call Center Officer Hotel Ibis, Yogyakarta | 20 – 22 April 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 27 – 29 April 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 04 – 06 Mei 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 11 – 13 Mei 2015 […]

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SUCCESSFUL TELESELLING SKILLS

| March 20, 2013 | 0 Comments

SUCCESSFUL TELESELLING SKILLS Graha Mustika Ratu, Jakarta | Kamis, 21 Maret 2013 | RP. 1.500.000,-     Teleselling merupakan salah satu teknik penjualan yang banyak digunakan dewasa ini. Dengan segala kelebihan dan kekurangannya, teleselling memberikan porsi cukup besar dalam sukses penjualan, baik untuk penjualan barang maupun jasa. Oleh karena itu, diperlukan keterampilan dan kemampuan menelepon yang baik oleh […]

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Improving Quality of Interaction & Handling Customer Complaint

| February 20, 2013 | 0 Comments

Improving Quality of Interaction & Handling Customer Complaint Five Star Hotels*, Jakarta  | 23 – 24 April 2013 | Rp 6.000.000,- Five Star Hotels*, Jakarta  | 30 – 31 May 2013 | Rp 6.000.000,- Five Star Hotels*, Jakarta  | 25 – 26 June 2013 | Rp 6.000.000,- Five Star Hotels*, Jakarta  | 27 – 28 August 2013 | Rp 6.000.000,- Five Star Hotels*, […]

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Handling Customer Complaint

| February 20, 2013 | 0 Comments

Handling Customer Complaint Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 14 – 15 March 2013 | Rp. 3.250.000, Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 28 – 29 May 2013 | Rp. 3.250.000, Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 30 – 31 July 2013 | Rp. 3.250.000, Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 5 – 6 September 2013 | Rp. 3.250.000, […]

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EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Pasti Jalan)

| July 16, 2012 | 0 Comments

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel/Office Building, Jakarta | 18 Juli 2012 | Rp. 1.300.000,- A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must […]

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Techniques And Ethics Telephone For Call Centre Agent

| March 27, 2012 | 0 Comments

Techniques And Ethics Telephone For Call Centre Agent Jakarta | 04 – 05 April 2012 | Rp. 3.500.000,- Jakarta | 10 – 11 Juli 2012 | Rp. 3.500.000,- Jakarta | 04 – 05  Oktober 2012 | Rp. 3.500.000,- The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training […]

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Excellent Telephone Techniques and Ethics For Call Centre Agent

| August 21, 2011 | 0 Comments

Excellent Telephone Techniques and Ethics For Call Centre Agent Harris Hotel Tebet /Hotel Aryaduta Semanggi, Jakarta | Saturday – Sunday, 8-10-2011 – 9-10-2011| Rp 3.150.000,- The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program […]

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